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If an item proves to be defective within 30 days of purchase, our policy is to replace the product at no cost and free shipping of the new item. The item and packaging must have been kept in new condition in all aspects other than the defect. GM Supplies must be notified of any defective items within 30 days of the original purchase. Upon notification of a defective item, GM Supplies will issue a RMA for the defective merchandise. Once the defective item has been returned, GM Supplies will send the defective item out for testing. Return shipping will be the customer’s responsibility. Testing times will vary from 2 days to 3 weeks depending on the item. If the item proves to be defective after testing has been completed our policy is to replace the product at no cost and free shipping of the new item. Due to the sensitive nature of copiers, printers and/or fax machines, GM Supplies cannot accept responsibility for any other damages that may occur to parts or components of said machine other than the item purchased from GM Supplies regardless of the reason for failure. In the event a returned item is found to not be defective or has failed due to excessive use or damage during installation our policy is to return the item to the customer and to charge the customer for all shipping charges and any replacement that might have been sent prior to completed testing.
To exchange and/or return an unopened item within 30 days of purchase, please contact us at 1-800-537-1005 to get a Return Merchandise Authorization number. The packaging must be in original condition and the product must be over boxed before returning it. Customers returning products will be responsible for a 20% restocking fee, all shipping charges, which includes any shipping charges from your original order (Free UPS Ground Charges Included) & return shipping. Customers who are exchanging products will be responsible for a 20% restocking fee, return shipping of the original products & shipping charges for any replacement that has been sent. Please be aware that any expedited shipping charges which may have been charged on the original order will not be refunded. All sales are considered final after 30 days of purchase, therefore returns and/or exchanges after 30 days of purchase cannot not be accepted.
Open box returns and/or exchanges cannot be accepted as they are a total loss and cannot be resold.
For customers who are using express shipping options, UPS will guarantee expedited shipments for delivery by a certain day and time depending on the selected service. In the event your package is not delivered on time it is always recommended that you contact us at 1-800-537-1005 right away to check the status of your shipment and to find out if your qualifies for a credit on express shipping costs. If your package has been delayed due to a UPS service error or GM Supplies shipping error it is possible your express shipping charges can be refunded. Should your package get delayed for reasons beyond UPS and GM Supplies control such as weather conditions or any of the other conditions set by UPS then your package would not qualify for credit on the express shipping.
All sales will be considered final on any special order items and/or items that our not listed on our website.